As if we needed any further proof that the days of being able to run your ERP on-premises are numbered, Epicor announced the formal schedule for the last on-premises feature releases of Epicor Kinetic, Prophet 21, and BisTrack, signaling a definitive shift of future innovation to the Epicor Cloud.
While customers running on-premises versions will not be forced to migrate to the cloud, the end game is that only those who do migrate will be able to take advantage of new features, and those who don’t will go from “active” support then to “sustaining” support over the next few years.
Key Strategic Shift
Epicor reaffirmed its long-term commitment to cloud-first development, focusing new features, advanced AI capabilities, and platform investments exclusively on the Epicor Cloud to deliver faster innovation and lower IT burden for customers. New on-premises feature releases will be phased out, with extended support plans enabling customers to plan multi-year transitions.
“Our cloud investments enable us to deliver secure, scalable, and current Cognitive ERP capabilities that help businesses make better supply chain decisions in an increasingly complex world. These final on-premises releases mark an important milestone in that journey. We will closely work with our customers every step of the way via Epicor Support, through our AI-powered Ascend with Epicor migration program, and with our industry-first innovations such as conversational ERP.” – Vaibhav Vohra, President and Chief Product & Technology Officer at Epicor.
Final On-Premises Release & Support Timelines
Kinetic
- Final on-premises release: 2028.1 (tentatively Jan 2028)
- Active Support through Dec 31, 2029
- Sustaining Support begins Jan 1, 2030
Prophet 21
- Final on-premises release: 2028.1 (tentatively May 2028)
- Active Support through Jun 30, 2029
- Sustaining Support begins Jul 1, 2029
BisTrack
- Final Web Browser & API on-prem release: 2028.1 (tentatively Jul 2028)
- Active Support through Jun 30, 2029; Sustaining Support from Jul 1, 2029
- BisTrack Desktop final release: 2026.2 (Dec 2026) with Active Support through Dec 31, 2028 and Sustaining Support starting Jan 1, 2029
- BisTrack UK 3.9 Active Support through Dec 31, 2026, then Sustaining Support from Jan 1, 2027
Customer Transition & Assistance
In the announcement, Epicor stressed ongoing support throughout the transition, with customers moving into Active then Sustaining Support after final releases to maintain security and operations.
To help customers migrate, Epicor highlighted its Ascend with Epicor program, which uses AI-assisted tools, readiness assessments, and expert guidance to streamline cloud adoption and minimize disruption.
Want more background on Epicor? Listen to past Enterprise Software Podcast episodes:
Enterprise Software Podcast Episode 148 – Epicor’s Steve Murphy and Make, Move, Sell
